If you are still having issue please contact HP Support. Please confirm that you have the latest ME software driver, Intel ME is enabled, you are running as administrator priviledges and try again. This program cannot be run on the current platform It completed fine on my good working system however I get the error below on the problem system:Įrror 8743v: Unknown or Unsupported PlatformĬannot locate hardware platform identification I also tried the Intel ME Firmware update on the HP Support website.
Also it fails sometimes to reboot, it sits on a black screen for around 200 seconds then the fans spin at 100% and nothing happens until I power off manually. When I have AMT enabled in the BIOS I am experiencing issue with POST times - it takes around 35-45 seconds before the computer display comes on and begins to boot. I tried to BIOS reset button on the motherboard, this reset the BIOS ok but made no difference to the issue. I also copied the configuration from the BIOS of the good working system and restored them on the bad but it made no difference. I tried the UEFI Hardware diagnostics and every test passes fine without detecting an issue with Intel ME. Both methods seem to complete fine but make no difference to my issue of Intel ME no longer being detected. I tried reflashing the BIOS using the Windows Flasher tool from the HP website and then also flashing BIOS from a Flash Drive using the BIOS menu option Update BIOS. These are present on another identical system that is working fine after BIOS update. I also noticed the options in the boot menu have disappeared: I can confirm I've enabled and disabled the option in the BIOS. I'm getting the error message showing at boot: SOFT TEMPORARY DISABLE: To enable ME, check Active Management (AMT) option in F10 Setup. My system is now having issue with Intel ME / AMT after a BIOS upgrade. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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